She did me a couple of favors that I really appreciate, as well as taking excellent care of Kiki❣️ Kerrie Lewis who took care of Kiki when he was in there. They seemed to know exactly what to do and within 24 hours Jack was like a new dog!!! I would absolutely recommend anyone with any kind of an emergency with their pet to go to FETCH! From all of us here in the Howard house….We love you!🐶🥰😻I would like to also mention Dr. Brunson, Jesse(The sweetest vet tech in the world!) and also assisting was the very handsome and kind Stephen. No one seemed to be able to solve the problem. But this was the worst we had ever seen it. We have been dealing with this issue often on and off for a long time. He was in a lot of pain and not doing very well. Last week we had a serious skin infection on our German shepherd, Jack. Fetch took excellent care of little Kiki and did everything right that should have been done to begin with. I had taken him elsewhere and they did not solve the problem. He had been attacked by something, possibly a hawk or an owl and had serious puncture Wounds. And I have never had such a disappointing experience as I have had with this facility.įetch recently took care of my little 16 yr old cat named Kiki, to the left of the dogs. And more calls of the same were made after we spoke with the vet and made our final decision.I have had pets my whole life with a variety of health issues that come with pet ownership. Throughout the day, several people called inquiring about my decision on the treatment plan after I had already signed and paid for a specific treatment to proceed. And as for the communication, it was confusing and frustrating. It also seemed that the billing aspect further held things up. And later that afternoon, when we picked her up, the medication was returned, never used.Waiting for the initial evaluation put everything on hold for some hours. All this time, Maggie went without this medication. It was especially difficult because I had IV medication provided by the overnight urgent clinic that was to be administered. However, the wait to have our pet evaluated for a treatment plan took most of the morning, while sitting in our car. I understand the policy of no payment, no service. Everything else, in my opinion, was conducted with little regard for both the pet and pet owners. My direct communication with the emergency vet was the only positive Fetch experience.
Their tests revealed a need for a diagnostic ultrasound, which was ultimately performed at Fetch. Poor communication colors everything, including client perception of cost factors regarding the urgency of treatment.I took Maggie to Fetch on 7/15/21 after overnight emergency treatment at another facility. Many of the negative reviews identify cost and poor communication as issues with their service.
I visited the website reviews after having my dog, Maggie, treated at the facility a few weeks back. It has taken a while to process the Fetch experience.
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